We're here to help

On our way is cleaning made simple - tell us where to clean and the preferred service type. A local, trusted and professional cleaner gets your home clean before you know it.

The On Our Way difference
Instant and affordable pricing Our bespoke algorithm caters to your home, without the annoying interview-style questions and in home visits.

A job well done, guaranteed
We are passionate about making your home super clean. If you’re not satisfied, we don’t expect you to pay and will come back to re-do. No questions asked, no ifs, no ands, no buts. We call this our 200% happiness guarantee.

Everything you expect and more
Bonded, insured, background checked, vaccinated and trained cleaners with enhanced COVID-19 procedures for a great experience. Industry first UV-C light cleaning option available.

No hidden fees
No first clean surcharge. No booking fee. No trust and safety fee. No cancellation charge.

Easy and simple to use
Our market leading platform is fast and uses the latest technology. Real people are always around to answer questions and provide help.

Consistent price promise
We don’t participate in sales, giving you peace of mind and trust that you always get the best price.

In order to use the On Our Way Platform you must be 18 years of age or older.

Creating an On Our Way account requires a phone number and a valid email address. You will also need to create a password and agree to our terms and conditions along with our privacy notice.

Fill in your Mobile number and create a password. Once you complete this part of the signup process, we send a text SMS to verify your phone number.

Next, enter your Personal Information (Full Name,address, etc.) and payment information. Adding a credit card or debit card number allows your cleans to be automatically charged after each clean. Please note that we cannot accept prepaid cards.

After you provide this info, we'll send you a text to confirm your account registration. Once you confirm, you'll be able to book your On Our Way clean and experience the difference.

Sign up

We are here, more than happy to help with any questions you have about signing up to use On Our Way.

Please contact us via email: hello@onourway.ca

A member of the On Our Way team will reach out to you as soon as we can.

A new hustle to earn extra cash without compromising your time.

You can sign up to clean with On Our Way on the website.

Apply to clean

We are here, more than happy to help with any questions you have about signing up to use On Our Way.

Please contact us via email: hello@onourway.ca

A member of the On Our Way team will reach out to you as soon as we can.

To get started with On Our Way, you’ll need:

• Need to be at least 18 years old
• Reliable car/ Driver’s License
• Pass the background check
• Legally eligible to work in Canada
• Mobile phone with Internet
• Must be able to lift up to 25kg
• Agree with the Privacy & Security, Terms and Conditions

We only take a percent commission of the total amount of the price per job and we are pleased to share on average, a cleaner is paid more than above minimum wage and industry average. Any tips given will 100% go directly to your cleaner, always.

Here’s how to book a clean:

1. Sign in to your On Our way account
2. Go to the Booking section
3. Fill in the information (extras and notes to cleaners are optional)
4. Pick a cleaner. You can view the cleaners’ profile; they’ve provided a short introductory video 😉
5. Booking Summary. Need to add extras or note, you can still add by clicking “Go Back”
6. Once a cleaner accepts your request, you’ll get a notification confirming the booking.

At On Our Way, we understand how valuable your time is - no in person visit or long list of questionnaires. You can simply Sign Up - only takes a couple minutes, then you can go to the booking section, input your address and Voila!

You can simply Sign in to your On Our Way account and go to the calendar section. Select the specific date that you want to modify, there would be an option to view or reschedule. You click reschedule to modify address, dates, extras or notes. Once updated just hit update/ok.

Once the clean is finished, we do require the cleaner to send the customer photos for approval and once approved then the full amount of the clean will be charged on the customer’s method of payment.

You are free to tip and cleaners are free to accept. You can tip your cleaner at the end of the clean through the app. When prompted to provide a rating, first select a rating for your cleaner (we also ask if you can provide a comment on how the clean went 😀)and then you will be given the option to add a top as well. On Our Way takes zero ($0) service fees on tips, all of it goes to the cleaners.

We’re able to provide low prices because we’ve created a low-cost home services community that is powered by the latest technology. We don’t operate like a traditional cleaning business, therefore we have much lower overheads (no fancy branded cars, big marketing spend etc.) which means we can pass the savings onto our amazing customers. We make money on a commission percent from every job and we plan on launching more features in the future that will be premium and carry additional fees.

Some key differences are that On Our Way is completely digital, charges no hidden fees and has consistent pricing. We leverage our technology platform/algorithms to reduce cost and remove elements that make other companies expensive - like branded cars, big teams and legacy logistic systems.

We’re building Canada’s most trusted home services company by keeping simple, human and local - everything you have come to expect from us. Signing up to get a clean takes minutes and can be done here

You might have noticed we like to keep things simple. We are still a small locally owned business and are starting out by just offering services in Halton. We do plan to expand more in the future - sign up to join the waitlist here

On Our Way + is a subscription for recurring cleans, at your pace, that offers more than just a discount. Find a plan that’s right for you and enjoy exclusive perks - risk free!

From as little as $89.99 a month. Pause or cancel anytime. See more of the On Our Way + benefits here

To update your name, email, phone number, or password for your On Our Way account:

1. Sign in your On Our Way account and tap your profile picture on the navigation bar
2. Tap the detail you want to change and enter the updated information
3. Make your updates and click “Update/Save”

Forgot password?

After each clean, cleaners and customers have the opportunity to rate one another from 1 to 5 stars, based on the cleaning experiences.

A cleaner or customer’s overall rating is displayed as an average. For instance, a highly rated customer might have a 4.8 stars. Candid, constructive, and respectful feedback is beneficial for everyone.

Providing a rating fosters mutual respect between customers and cleaners. This strengthens our community and helps everyone get the most from On Our Way and we do appreciate your participation.

After each clean, customers and cleaners are given the opportunity to rate one another based on their cleaning experience.

The rating system works to make sure that the most respectful cleaner and customers are using On Our Way. Ratings are always reported as averages.

To see your rating, sign in to your On Our Way account and you can see your rating on your Dashboard. You can get a review/rating even after your first cleaning experience.

To change or add a profile picture, Sign in to your account and tap your photo or the teal circle with your first initial.

Your trust and security are very important to us. We’re always committed to protecting your data with the absolute best security available. For more information see our Trust and Privacy commitments here

We hold a small charge on your credit card to reserve the booking and once the job is complete the full billing will complete. Only after the job do you have the option to tip, not before.

Building and gaining your trust is a critical priority for On Our Way. To guarantee the safety of your possessions; we make sure that anyone who enters your home is insured, bonded and background checked. You don’t have to lock your valuables but you can if it provides peace of mind. We recognize it is a personal act to allow someone into your home and want you to be comfortable.

We also have added in additional safety mechanisms you won’t find from any other cleaning providers such as a digital photo checklist.

For more information on this topic please see our Trust and Privacy commitments here

The cleaners utmost goal is to give you the best cleaning possible every time. In an event where the cleaning is not done to your satisfaction, you can contact the cleaner directly and/or our customer service and we will be more than happy to make it right.

The best way to locate an item that may have been misplaced is by contacting the cleaner directly or you can send us an incident report here on how to access.

How to contact your cleaner

1. On your On Our Way Profile, you can click the notification/message icon
2. You can search for the name of the cleaner and can the connect with them.
3. If they don’t answer within the next couple hours, please don’t hesitate to contact us directly, click here

NOTE: If for any circumstances the item(s) is not found; we will escalate this to the person(s) of authority and will have it further investigated. Rest assured, all of our cleaners are bonded and insured, we take the gravity of the employment breach as a very serious matter.

My cleaner was not wearing a face mask

To help protect the health and safety of everyone, we're requiring masks or face covers be worn when cleaning while the customers are in the house

Please note that cleaners and customers who repeatedly violate the mask policy risk losing access to On Our Way.

If the cleaner wasn't physically distancing while you are at home, please don’t hesitate and reach out to us and report it via Incident Response Line

I was discriminated against by my cleaner/cleaner was unprofessional

We are sorry to hear about this. We take allegations of discrimination very seriously. When cleaners sign up with On Our Way they agree to a set of Community Guidelines, which prohibit unprofessional behavior, inappropriate physical contact, or verbal aggression. On Our Way cleaners agree to maintain a high standard of professional service that includes being respectful and polite. If that was not your experience, please share the details with us.

Please share the details of what happened and we will get back to you as soon as we can. You send a report by clicking here

You can help us improve the cleaning quality and safety by providing a rating for your cleaner. If you haven't rated your cleaner yet, select the History from your On Our Way profile section of the menu to provide a rating.

Incident Response Line

This line provides customers and cleaners with better peace of mind, as they will now receive 24/7 access to speak directly to On Our Way’s Incident Response Team, should they have a safety-related issue post-clean. You can simply submit your safety concern by logging in your On Our Way account, we will reach out to you as soon as possible.

How to access our Incident Response call back line:

• Log in to your On Our Way account
• Click your photo and select Incident Report (need to connect the clean history)
• Select the date the event took place and click “Create a Report”
• Fill out the form and please provide a short description of the event.

For emergencies , please call 911 for assistance.